Frequently Asked Questions

1. I can't login!
2. How do I ftp to my Digitas account?
3. How do I set up a mailing list?
4. Can I have more space?
5. Can I have a password on my account?
6. How do I change the access list for my account?

1. I can't login!

All Digitas logins are done using ssh. To log into the account user, type the command

ssh digitas.harvard.edu -l user

at the prompt from any of the ice, login or ws machines. The first time you log in you will be presented with the following question:

Host key not found from the list of known hosts.
Are you sure you want to continue connecting (yes/no)?

Answer yes. The single letter y will not work. If you still cannot log in, please email the Digitas Staff with a complete description of your problem. In the description of your problem include the machine from which you are connecting, the exact command you typed and any error messages you see.

2. How do I ftp to my Digitas account?

You may FTP to digitas by using the tempftp command. Please email the Digitas Staff to be placed on the tempftp access list.

To FTP to your Digitas account, first log into your account and obtain a temporary password by typing the command

tempftp

at the prompt. Then FTP to your Digitas account with the supplied password as you would usually FTP to any machine.

3. How do I set up a mailing list?

We have two mailing list programs installed, majordomo and mailman. We strongly recommend that new lists be set up with mailman as it is easier to use and more featureful. Lists already hosted on digitas can easily be moved to mailman. Lists hosted by other sites can also generally be moved to digitas fairly painlessly. Please contact the Digitas Staff for more information.

4. Can I have more space?

Generally, yes. Please contact the Digitas Staff for more information.

5. Can I have a password on my account?

Generally, no, in the interest of security. In special circumstances we will attach a password to your account. Please contact the Digitas Staff for more information.

6. How do I change the access list for my account?

To list the fas account holders who have access to your account, type the command

ssh-access

at the prompt. To add the user <user>, type the command

ssh-access --add <usr>

at the prompt. To remove the user <user>, type the command

ssh-access --remove <usr>

at the prompt.

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